Our Reputation Speaks for Itself
Customer reviews
Wow! They were fast, thorough, cautious, and efficient. Brandon, David, and Adam were very professional and very nice. The 3 of them made sure everything everything was just the way I wanted it! They made one of the most stressful days of my life so much easier!
Brandon, David, and Adam were super efficient and helpful and alleviated much of the stress that comes with moving!
My movers Laquinn Herring and Adam Olson were amazing! They were fast and very kind. Great customer service and handled my items with care. Would definitely recommend and book again!
It has been the most incredible day! I am so impressed with this company and their incredible workers and customer service. Thank you to Bridget, David, Brandon and and Adam and Gio for a great experience.
Brandon, David, and Adam helped move my grandmother and I this past Saturday. They did an awesome job and we really appreciate it! Thanks again guys!
New Chapter moving is a fantastic new company if you are looking for fair rates and high ethical standards this is the go to movers. You and your valuables will be treated with respect If I need to move again these are the movers I trust I give a well deserved 5 stars
I used NEW CHAPTERS to Move from Nocatee to Jacksonville and I could Not be happier. I highly Recommend them for all Your moves.
Brandon, David, and Joseph were absolutely fantastic! They arrived on time, were incredibly professional, and handled everything with great care and efficiency. The whole process was smooth and stress-free from start to finish. They went above and beyond to make sure everything was exactly where I wanted it and treated my belongings with respect. They even put my Christmas decorations away in the garage up on super high shelves without asking and set my lamps on my nightstand. Simple but thoughtful touches! I couldn’t have asked for a better team — prompt, courteous, and wonderful to work with. I’ve moved dozens of times, but would only pick these guys again - highly recommend this moving company!
Extremely hardworking crew. Very responsive and careful. Highest rating possible.
The crew went above and beyond to make sure my move was completed. I had to move much more than originally identified and one of the crew had to leave due to an injury, but the team kept working for 13 hours straight and somehow managed to fit everything into my new, smaller house. I was very impressed with their professionalism, can-do attitude, and customer focus.
Excellent job done by Giorgi and David, stairs in both locations. With no breaks they did a job that would need 3 men at the least. Definitely recommend 👍
Excellent Company! They showed up ready to work and moved quickly and efficiently. They took great care of our stuff! These guys went above and beyond!
FAQ - Frequently Asked Questions
What areas do you serve?
We’re based in Northeast Florida and proudly serve Jacksonville and nearby communities like Riverside, Atlantic Beach, Nocatee, and St. Johns. We also handle long-distance moves throughout Florida and occasionally out of state. If you’re moving beyond Jacksonville, just ask and we’ll let you know if it’s a fit.
Are you licensed and insured?
Yes, fully. You can look us up on Sunbiz.org and through the Florida Department of Transportation. We carry general liability insurance, cargo protection for your belongings, and workers’ compensation for our crew. We’ll gladly provide a Certificate of Insurance for your building or HOA if needed.
What services do you offer?
We offer full-service moving for homes, apartments, offices, and everything in between. That includes:
– Local and long-distance moves
– Packing and unpacking
– Loading and unloading (if you rent a truck or container)
– Furniture disassembly and reassembly
– Piano and specialty item handling
– Senior moves and estate transitions
We’re known for white-glove service and friendly, efficient crews.
How does pricing work?
Most local moves are billed hourly, based on the number of movers. We have a 3-hour minimum, and your quote includes everything you need: a moving truck, moving equipment, furniture pads, plastic wrap, and tools for disassembly. For long-distance or specialty jobs, we’ll provide a custom quote based on your needs.
What’s included in my quote?
We’ll give you a clear, detailed estimate that includes your crew size, truck, protective materials, and any applicable discounts. If there’s a piano, large appliance, or extra stop along the way, we’ll spell that out ahead of time so there are no surprises.
Do you offer packing services?
Yes, full or partial. Whether it’s just the kitchen or your whole house, we’ve got you. We bring the materials and pack with care. If you’re packing yourself, we can drop off boxes and supplies ahead of time.
Do I need to be home during the move?
Yes. Either you or someone you trust should be present for the walk-through at both locations. This helps us confirm everything on your list, answer questions, and make sure nothing gets missed.
What happens if something is damaged?
We hold ourselves to a high standard. If something isn’t right, email us within 7 days at admin@newchaptersmoving.com with photos and details. We’ll review everything promptly and walk you through next steps. Our crews are trained to handle your items with care, but we’re also here to make things right if needed.
What is your cancellation policy?
Deposits are refundable with at least 72 hours’ notice. If you cancel within 72 hours, a partial fee may apply. We’re a small team, so reschedules or cancellations with short notice impact our calendar, but we always do our best to accommodate.
How far in advance should I book?
As early as possible. We keep a small, high-quality crew, which means we book up fast, especially on weekends and at the end of the month. Two to four weeks’ notice is ideal, but we’ll always try to squeeze you in if we can.
Do you move in the rain?
Yes. Florida weather doesn’t scare us! We wrap furniture thoroughly with shrink wrap and blankets, and we’ll work with care and urgency no matter what the forecast says. The only time we reschedule is for lightning or hurricane-level storms. Your safety and ours come first.
Can I ride in the moving truck?
Unfortunately, no. Due to insurance restrictions, customers can’t ride in the truck. But we’ll coordinate timing so you know when to meet us at your new home.
Do you require a deposit?
Yes, we collect a small deposit to hold your date. It goes toward your total and helps us confirm your crew and truck in advance. We’ll always send a written confirmation and receipt.
How should I prepare for moving day?
Make sure everything is packed and labeled, walkways are clear, and appliances are disconnected. Keep a box of essentials (like chargers, meds, and important documents) with you. We’ll send you a full prep checklist once you’re booked so you feel confident and ready.
Can you move pianos or other large items?
Yes. We specialize in moving upright and baby grand pianos, large mirrors, safes, artwork, and other items that require extra care. These will be factored into your quote so we can bring the right tools and crew.
Are there any hidden fees?
Nope. We believe in transparent pricing. If anything changes, like adding a stop, requesting packing help, or moving something especially tricky, we’ll talk through it with you first.
Ready to Start Your New Chapter in Jacksonville?
Moving should feel like the beginning of something good, not something stressful you have to survive. Let us handle the details so you can focus on settling into what's next. From your first call to your last box, we're here to make this transition feel calm, protected, and well-handled. Get your free, no-obligation quote today.
Call Us (904) 643-2973
